Effective Date: January 25, 2025

At Ken’s Refrigeration & Heating Inc. (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, KensRefrigeration.com (“Website”), or use our services (“Services”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Payment information (if applicable for services)

b. Non-Personal Information

• Browser type

• IP address

• Operating system

• Referring website

• Pages viewed and time spent on the Website

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and Services.

• To process payments and manage service appointments.

• To communicate with you regarding inquiries, updates, or service requests.

• To improve our Website and enhance user experience.

• To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With service providers: Trusted third-party vendors that help us operate our business, such as payment processors or IT support.

• As required by law: To comply with legal obligations, court orders, or governmental requests.

• To protect our rights: If necessary to enforce our Terms and Conditions or protect the rights, property, or safety of Ken’s Refrigeration & Heating Inc. and our users.

4. Cookies and Tracking Technologies

Our Website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand user preferences and improve our Website.

• You can choose to disable cookies in your browser settings. However, doing so may affect certain features of our Website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. Despite our efforts, no system can be 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we have about you.

• Correction: Request corrections to your personal information.

• Deletion: Request that we delete your personal information, subject to legal or contractual obligations.

To exercise these rights, please contact us at hvac@kensrefrigeration.com.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated accordingly. Continued use of our Website or Services constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

• Email: hvac@kensrefrigeration.com

Last Updated: January 25, 2025